At Ricamou, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Our policy lasts 30 days from the date of delivery. If more than 30 days have passed since delivery, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, unwashed, and in the same condition in which you received it. It must also be in its original packaging.
Gift cards, clearance or final sale items, and personalized products are non-returnable.
To start a return, contact our customer care team at support@ricamou.com with your order number and the reason for the return. If your return is accepted, we will send instructions explaining how and where to send your package. Items sent back without first requesting a return will not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
In these cases, Ricamou will cover the return shipping costs or issue a replacement promptly.
Once your return is received and inspected, we will email you to confirm receipt and notify you whether the refund has been approved or rejected.
If approved, the refund will be applied automatically to your original payment method, including credit card or PayPal, within 5–7 business days.
If you have not received a refund, check your bank account again and then contact your credit card company. It may take additional time before the refund is officially posted.
If you have completed these steps and still have not received your refund, contact us at support@ricamou.com.